Deltek’s range of features might draw in customers looking for the right ERP solution for their business problems. Deltek's accounting solutions for government contractors are excellent resources. However, DATABASICS enhances the Deltek time & expense offerings because we do time & expense all day every day, so we're pretty much experts in what it takes to create timesheets and expense report software.
Deltek Alternatives & How to Evaluate Them
If you’re looking at alternatives to Deltek's time & expense, here are nine questions you should be considering:
- What integrations are available?
Integrations will make or break your systems. The first thing to consider is whether the system integrates smoothly with Deltek. It's one thing to have a functioning timesheet and expense reporting solution, but it's another if you have to manually manipulate data to make two or more systems communicate with one another and share data. Integrations should be seamless and should make it so that you aren't importing and exporting and handling data so that it can be read from one system to another. You should be able to find your chosen systems on the provider's website. If it's not there, look for indications that integrations with other systems are possible.
You can also consider whether the provider offers solutions for per diem tracking, commute mileage tracking, and leave management. DATABASICS, for example, provides all of these in addition to its timesheet and expense reporting functionality. This creates an all-in-one solution for many critical business processes, all accessible within the same system.
- Does the company provide best-in-industry customer service?
Customer service can sometimes be an afterthought, for both the solution provider and your organization. That's because it can be easy to get caught up in bells and whistles. However, those fancy features won't matter if they're not usable because a problem comes up and it can't be solved. And problems do come up. It's how the company responds to those problems that makes the real difference in the long run.
So, when you’re looking for a timesheet and expense report provider, look at their customer service offerings. How can admins and end users get in contact with the company when they have a question or a problem? The provider should be accessible in several ways, including by phone, email, or through a portal. A chatbox sounds like it should be part of this list, but a chatbox is often a bot that’s unable to solve actual problems, so don’t be overly impressed by that.
Also, you should be considering the availability of customer support. Are they only in the office from Monday-Friday from 9-5 (EST)? Look for a solution with 24/7 support so that your employees and admins aren’t stuck during non-business hours.
- What do the customers & experts have to say about it?
Customer reviews can sometimes be hit or miss, but if patterns emerge, then that's usually a good indication of how the company treats its customers. Look for customer testimonials of similar organizations in terms of size or industry. Also, look for third-party reviews of the company, not just what's on the company website.
You also might look into whether the provider has been reviewed by outside sources or whether it has any recent awards. Awards tend to be competitive and they show that the company is forward-thinking and organized enough to provide experts with proof of their work, so they can be good indicators of what to expect if you choose to work with that particular company.
- What kind of mobile solution is offered?
Even if your workforce does not tend to be in the field, a mobile version of the software gives employees another way to get their work done. The app should be easily accessible from the online store, like the Apple App Store or Google Play, and it should have the same functionality as the desktop version. In other words, the app shouldn't be a "lite" version-it should contain the same functions on a smaller screen.
- Does the software accommodate time and expense for subcontractors?
Another consideration is whether the software can meet all your unique requirements. Staffing agencies and federal contractors, for example, might use subcontractors and the software needs to accommodate that. Look for features like project tracking, geo-fencing, and a mobile app that provides the same functionality as the desktop version. These tools will help subcontractors get their administrative work done as well.
Related Article: How Gov't Contractors Benefit From Automated Time and Expense
Does the software have compliance features like "floor checks" and DCAA compliance?
Those in the federal contracting industry might have specific compliance needs, like DCAA (Defense Contract Audit Agency) compliance. The solution should come with both DCAA and DOL (Department of Labor) compliance in addition to providing a solution for floor checks to audit the organization's timekeeping procedures. If you have specific needs, make sure to ask your provider whether they can accommodate those needs.
Is the software built for global organizations?
If your organization spans more than one country, your time and expense solution needs to span multiple countries too. But, when you're searching for the right global solution, look into the details about what that provider means when they say that they are global. If they just mean that they can utilize more than one language, that's not enough to meet global needs.
A truly global solution comes with VAT/tax management, can manage multiple languages, and can localize the solution so that employees in one country aren't getting notifications at 4 a.m. just because it's 8 a.m. in another country.
Does the solution come with tools for analytics and reporting?
Having all your data in one place is a great way to streamline your processes, but what's the use of all that data if you can't use it to get actionable insights into how to perform better in the future? Analytics and reporting help you make sense of data and give you the power to better understand your systems, which gives you the opportunity to make course corrections as you go or to make better informed decisions about the future when it comes to similar projects or tasks.
In specific, look for a tool with budgeting features, which can give you insight into your spend and help you compare an intended budget vs. an actual budget. You should also be able to update your budget online, clone your budgets, and even upload your budget via spreadsheet. No matter the kind of budget, the system should be able to accommodate it (including Base or Master Budgets, Travel Budgets, Operational Budgets, and even Revised Budgets).
- Is the company investing in improvements to the software?
This is an excellent question because it shows that you're thinking about a possible future with the company. If they haven't had updates to their software in a while, that means that they aren't actively trying to improve themselves, which shows a lack of passion. The workplace is changing and any timesheet or expense reporting software provider needs to change with it. Look for updates in not only interface to improve the user's experience, but also upgrades in functionality that will make life easier for the administrators and managers on your team.
These questions should give you a good indication of what would makes for suitable alternatives to Deltek and other timesheet and expense report providers.
DATABASICS provides cloud-based, next generation Expense Reporting, P-Card Management, Timesheet Management, Leave Management, and Invoice Processing automation. Specializing in meeting the most rigorous requirements, DATABASICS offers the highest level of service to its customers around the world.
DATABASICS is relied upon by leading organizations representing all the major sectors of the global economy: financial services, healthcare, manufacturing, research, retail, engineering, nonprofits/NGOs, technology, federal contractors, and other sectors.