Reston, VA – March 28, 2025 – DATABASICS, a leading provider of time tracking and expense management solutions, is proud to announce that it has been honored with a Bronze Stevie® Award in the category of Customer Service Department of the Year – Computer Software (Up to 100 Employees) at the 19th annual Stevie® Awards for Sales & Customer Service.
This recognition highlights the exceptional dedication, responsiveness, and personalized approach DATABASICS delivers to every customer interaction. With a small but mighty support team known for its rapid response times, in-depth knowledge, and genuine human connection, DATABASICS continues to set the bar high in customer service excellence.
"Winning a Stevie Award is a meaningful acknowledgment of the values we live every day: integrity, commitment, and customer-centricity," said Marcel Syriani, COO at DATABASICS. "Our team works tirelessly to ensure every client feels heard, supported, and successful—and this award is a direct reflection of their passion and professionalism."
DATABASICS's customer service department maintains an extraordinary 4.9 out of 5.0 average customer satisfaction rating, based on nearly 500 reviews over the past two years. Coupled with their rapid 15-minute average resolution time, this record proves that high-touch, human-driven support remains a competitive differentiator in today’s increasingly automated world.
The judges praised DATABASICS for its "direct, human-driven support" and "ability to resolve complex integration issues in record time." One judge noted: "DATABASICS’s 4.9/5 CSAT across 488 reviews, rapid resolution times, and 55 years of combined expertise set a high standard."
Judges commended the company’s consistency, quality, and authenticity, as well as its impactful supporting video that brought the department’s story to life.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The 2025 competition received more than 2,300 nominations from organizations of all sizes and industries around the globe.
As DATABASICS continues to grow, this achievement reaffirms its unwavering commitment to delivering world-class service with a personal touch.
About DATABASICS
DATABASICS provides cloud-based solutions for time tracking and expense reporting, designed to meet the needs of today's dynamic and distributed workforce. With a focus on simplicity, flexibility, and first-class customer service, DATABASICS empowers organizations to streamline operations and gain real-time insights that drive better business outcomes.
